Frequently Asked Questions

Q: My parent needs proof that I am enrolled in college for our insurance provider, where can I get that information?

A: What you need is a called a Verification of Enrollment form and that is provided by the registrar’s office.

 Q. I am enrolled in the medical insurance program but have not gotten my ID card yet. How can I get proof that I’m covered by the plan?

A. You may request a “Proof of Credible Coverage letter” by sending an email to the Student Medical Administrator indicating that you need this letter at CUA-STUDENTMEDINS@cua.edu.

Q. I got charged for medical insurance and when I called to have the charge removed I was told that notification had been sent to my CUA email account and it was too late to remove the charge. I never use that email so it's not my fault that I missed the deadline right?

A. "I never check/use my CUA email" is not a valid excuse for missing a deadline to waive enrollment and could result in students being unable to have charges removed. Students are responsible to check their CUA email account for important messages from the school administration.

Your CUA email is the primary source of communication for UnitedHealthCare and it is where all reminders regarding waive/enrollment deadlines for Student Medical Insurance will be sent.  

Please check your CUA email  address regularly to be sure that any required actions can be taken as soon as possible.

The student medical plan charge is not refundable or transferable.

Q. Do I have to enroll/waive the CUA Student Medical Insurance each semester?

A. No. You need to enroll/waive the CUA Student Medical Insurance each academic year. Usually this is done at the beginning of the fall semester. If a student enters in January, enrollment/waiver is done at that time. Continuing students do not need to do anything in January.

Q. How do I get to the enrollment/waiver page?

A. Go to UnitedHealthCare's web site during the open period. (Links will be provided through the student medical website) Once you are there, click on "Find Your School", enter "Catholic University" and select the "Waive" tab.

Q. Is there a deadline by which I need to enroll or waive the CUA Student Medical Insurance?

A. Yes, the deadline for fall term, 2008 was extended to September 30 2008. The deadline for spring semester entering students was February 14, 2009. The Waive/Enroll period has now ended. 

Q. Is there a special process for International Students if they want to waive the medical insurance?

A. Once an international student has completed the online waiver procedure, a copy of the student's alternate health insurance policy must be provided to the University.

Q. If I waive CUA Student Medical Insurance Plan during the fall semester, can I enroll for the CUA Student Medical Insurance Plan for the spring semester?

A. Eligible CUA students who have previously waived the CUA Student Medical Insurance Plan, but now have a need to enroll in the CUA Student Medical Insurance Plan may do so by sending an email message to the CUA Student Medical Plan Administrator. In the message the student needs to include name, address, student ID#, date of birth, gender and the reason for the change. The premium rate will be determined by the date prior coverage was lost and the insurance plan period in which that occured. The Administrator's address is cua-studentmedins@cua.edu

Q. I have not received a medical insurance card for my policy. How do I get one?

A. Contact UnitedHealthCare customer service to request a new ID card.

Q. I am unable to get beyond the ID # and birthdate page. What should I do?

A. Sometimes the form will loop on this page when you access the form though Cardinal Station. You should access the form using the UHC website instead.

Q. I have insurance so I don’t need to do anything right?

A. Wrong. Even if you have insurance coverage you must waive enrollment in the Student Medical Plan online. If you do not submit an online waiver application or you will automatically enrolled by default.

Q. I think I wrote my insurance information on school forms already so doesn’t Student Medical  know that I have insurance?

A. No. There is only one way to waive enrollment and that is through UHC's web site. If you included information on any other school documentation that information remains in that specific location and is not shared. You must waive online or you will be automatically enrolled in the Student Medical Plan.

Q. I am an International Student and I have insurance through the embassy so I don’t have to do anything right?

A. Wrong. As an International student you must do two things, First you must waive enrollment via Aetna’s web site. Second, you must have your coverage documentation reviewed by the Student Medical Plan Administrator to ensure that it provides adequate coverage per CUA policy.

Q. I got automatically enrolled last year. Why didn't anyone notify me before I got charged for coverage I didn't need?

A. Did you check your CUA email account and take the required action?

Please note, reminder notifications are always sent prior to the deadline to waive and prior to the late waiver deadline.

Aetna sends these notifications to every student via their CUA email address.

These emails require you to take action to waive enrollment or they serve as notification you that you have been default enrolled and they tell you how to initiate a late waiver so that the charges are removed by Student Accounts.

Please be sure that you read any and all correspondence from Aetna and Student Accounts to avoid being charged for insurance that you do not need.