Frequently Asked Questions
Q: My parent needs proof that I am enrolled in college for our insurance provider, where can I get that information?
A: What you need is a called a Verification of Enrollment form and that is provided by the registrar’s office.
Q.I just graduated or aged out of my parents insurance, can I purchase short term medical insurance?
A. Yes.Please visit https://www.goldenrulehealth.com/customerservice/Main.aspx?PageDisplay=UHSR to review information and purchase short term medical insurance during transitional periods.
Q. I waived coverage last semester however I recently lost my coverage. Can I enroll in the Student Medical Plan?
A. Yes. You have had a "Life Change Event" In order to be enrolled you must do the following: Send a request for enrollment to Student Medical and explain that you lost coverage. Make sure your request includes your Full Name, Date of Birth, CUA ID Number, Email and Local address. You must also provide your Letter of Creditable Coverage. This document is to be provided to you by your insurance carrier and provides the date of termination. Once we receive the information we will contact United Health Care and have you manually enrolled.
Please send your request to CUA-STUDENTMEDINS@CUA.EDU
Q. I am enrolled in the medical insurance program but have not gotten my ID card yet. How can I get proof that I’m covered by the plan?
A. You may request a “Proof of Coverage letter” by requesting one from United Health Care customer service:
1 800 767-0700 https://www.uhcsr.com/
Q. I graduated last spring and I had Aetna coverage, can I get insured with UnitedHealth Care?
A. Yes. Graduates previously insured with Aetna are able to request a 6 month extension of coverage from United Health Care. To request an extension graduates must complete the continuation form option 1 and mail the completed form to United Health Care. The form can be found here:
https://www.uhcsr.com/Public/EnrollmentCards/2009_482_1_Continuation_v2.pdf
Q. What is the difference between Option 1 and Option 2?
A. Option one is for CUA students, Option 2 is for: House of Studies, Theological Union and John Paul II
Applicants.
Q. I am a Ph.D student in absentia and do not qualify for the student insurance since I will not reside on campus. Is there any coverage available to me?
A. Yes. You may puchase short term medical coverage using the link included here https://www.goldenrulehealth.com/customerservice/Main.aspx?PageDisplay=UHSR
Q. Why did CUA change providers from Aetna to United Health Care?
A. UHC was selected as the insurer for this year’s plan through an extensive competitive bid process. Benefits include a premium reduction from $1,434 to $ 1,277, Maximum coverage from $150,000 per Sickness or Injury to $250,000, short term medical options, and a 6 month extension of coverage for recent graduates.
Q. I got charged for medical insurance and when I called to have the charge removed I was told that notification had been sent to my CUA email account and it was too late to remove the charge. I never use that email so it's not my fault that I missed the deadline right?
A. "I never check/use my CUA email" is not a valid excuse for missing a deadline to waive enrollment and could result in students being unable to have charges removed. Students are responsible to check their CUA email account for important messages from the school administration.
Your CUA email is the primary source of communication for UnitedHealthCare and it is where all reminders regarding waive/enrollment deadlines for Student Medical Insurance will be sent.
Please check your CUA email address regularly to be sure that any required actions can be taken as soon as possible.
The student medical plan charge is not refundable or transferable.
Q. Do I have to enroll/waive the CUA Student Medical Insurance each semester?
A. No. You need to enroll/waive the CUA Student Medical Insurance each academic year. Usually this is done at the beginning of the fall semester. If a student enters in January, enrollment/waiver is done at that time. Continuing students do not need to do anything in January.
Q. How do I get to the enrollment/waiver page?
A. Go to UnitedHealthCare's web site during the open period. (Links will be provided through the student medical website) Once you are there, click on "Find Your School", enter "Catholic University" and select the "Waive" tab.
Q. Is there a deadline by which I need to enroll or waive the CUA Student Medical Insurance?
A. Yes, the deadline for fall term, 2009 was October 1 2009 and the extended deadline was October 14th, 2009. The deadline for new students entering in the spring semester is February 15, 2010.
Q. Is there a special process for International Students if they want to waive the medical insurance?
A. Once an international student has completed the online waiver procedure, a copy of the student's alternate health insurance policy must be provided to the University.
Q. How do I know if I am a domestic student or an International student?
A. University Medical Insurance Policy defines Domestic and International Students as:
A. Domestic Students: a domestic student is any student who is a U.S. citizen, permanent resident, refugee, asylee or anyone who is not covered by the definition of international student as described in this policy.
B. International Students: for purposes of this policy, an international student is described as a foreign national who holds F or J nonimmigrant status sponsored by The Catholic University of America.
*Definitions taken from Student Medical Insurance Policy
http://policies.cua.edu/StudentLife/healthinsurance.cfm
Q. If I waive CUA Student Medical Insurance Plan during the fall semester, can I enroll for the CUA Student Medical Insurance Plan for the spring semester?
A. Eligible CUA students who have previously waived the CUA Student Medical Insurance Plan, but now have a need to enroll in the CUA Student Medical Insurance Plan may do so by sending an email message to the CUA Student Medical Plan Administrator. In the message the student needs to include name, address, student ID#, date of birth, gender and the reason for the change. The premium rate will be determined by the date prior coverage was lost and the insurance plan period in which that occured. The Administrator's address is cua-studentmedins@cua.edu
Q. I have not received a medical insurance card for my policy. How do I get one?
A. Contact UnitedHealthCare customer service to request a new ID card at 1800 767-0700.
Q. I am unable to get beyond the ID # and birthdate page. What should I do?
A. Sometimes the form will loop on this page when you access the form though Cardinal Station. You should access the form using the UHC website instead.
Q. I have insurance so I don’t need to do anything right?
A. Wrong. Even if you have insurance coverage you must waive enrollment in the Student Medical Plan online. If you do not submit an online waiver application or you will automatically enrolled by default.
Q. I think I wrote my insurance information on school forms already so doesn’t Student Medical know that I have insurance?
A. No. There is only one way to waive enrollment and that is through UHC's web site. If you included information on any other school documentation that information remains in that specific location and is not shared. You must waive online or you will be automatically enrolled in the Student Medical Plan.
Q. I am an International Student and I have insurance through the embassy so I don’t have to do anything right?
A. Wrong. As an International student you must do two things, First you must waive enrollment via Aetna’s web site. Second, you must have your coverage documentation reviewed by the Student Medical Plan Administrator to ensure that it provides adequate coverage per CUA policy.
Q. I got automatically enrolled last year. Why didn't anyone notify me before I got charged for coverage I didn't need?
A. Did you check your CUA email account and take the required action?
Please note, reminder notifications are always sent prior to the deadline to waive and prior to the late waiver deadline.
United HealthCare sends these notifications to every student via their CUA email address.
These emails require you to take action to waive enrollment or they serve as notification you that you have been default enrolled and they tell you how to initiate a late waiver so that the charges are removed by Student Accounts.
Please be sure that you read any and all correspondence from United HealthCare and Student Accounts to avoid being charged for insurance that you do not need.
Q. What is the difference between being registered in absentia and being registered for Dissertation Defense?
Registration In Absentia
Registration in absentia is a form of continuous enrollment open to students who are required to be away from the university but who are not eligible for a leave of absence... A student who wishes to register in absentia should direct a written request for permission to do so to the chair of the department and the dean of the school. Such a request must be made in advance of the semester for which permission is requested and must include the specific reason for the petition. If the request is granted, the student will be registered and pay a fee equivalent to tuition for one semester hour per semester. This entitles the student to library privileges and to minimal contact with advising faculty.
Students registering in absentia will be required to observe the normal deadlines for course registration. In absentia status cannot be granted for the semester in which the dissertation proposal is submitted for approval or the semester during which the dissertation is completed and defended.
Registration for Dissertation Defense
Students whose dissertation is approved by the committee within the first two weeks of the semester may register for Disseration Defense. The fee is for one credit although no credit is given, and full-time student status is not conferred for the semester in regard to student loans and financial aid.
*Definitions taken from the Academic Graduate Registration Policies web site
http://policies.cua.edu/academicgrad//reggradfull.cfm
Q. I am a Grad student and I have gotten reminder notices. I think I am part-time do I have to waive?
A. Part-time domestic students do not have to waive. If you are full-time you must waive enrollment.
Check your status in Cardinal Station to find out if you are classified as full or part-time students.
Q. How do I know if I am classified as a full-time or part-time graduate student?
http://policies.cua.edu/academicgrad/enrollgradfull2.cfm#iii
A. Classifications below taken from academic policies
III. Full-Time Study
Graduate students devoting their entire time to work for an advanced degree, regardless of the number of semester hours for which enrolled, such as working in residence on a dissertation under the guidance of a major professor, are full-time students. See the definition of full-time enrollment. Individual schools may require full-time students to register for a greater number of semester hours in order to qualify for full-time enrollment.
The certification to governmental agencies of all students – citizen and noncitizen – as full-time students of the university is determined by full-time academic activity as attested by the cognizant academic officer.
A. Master’s Students
To be certified as a full-time master’s student, one of the following criteria must be met:
Enrollment in a minimum of eight semester credit hours.
Enrollment in a minimum of six semester credit hours and position as a teaching/research assistant (10 hours per week).
Enrollment in a minimum of three semester credit hours and position as a teaching/research assistant (20 hours per week).
Enrollment in the M.F.A. program for semester credit and practicum hours totaling at least eight credits.
Following completion of all required course work:
Enrollment for comprehensive examinations (limit one semester);
Enrollment for master’s thesis guidance (#995, #996, limit two semesters);
Enrollment in a distance learning course for pastoral supervision.
B. Doctoral Students
To be certified as a full-time doctoral student, one of the following criteria must be met:
Enrollment in a minimum of eight semester credit hours.
Enrollment in a minimum of six semester credit hours and position as a teaching/research assistant (10 hours per week).
Enrollment in a minimum of three semester credit hours and position as a teaching/research assistant (20 hours per week).
Following completion of all required course work, enrollment for the Doctoral Comprehensive Examination (limit two semesters).
Following admission to candidacy,
NOTE: Time limit of candidacy: see “Admission to Candidacy”
C. Graduate Students Not Considered Full Time
Graduate students on leave of absence or enrolled for oral defense of dissertation only cannot be certified as full or part time.
D. Certification
Certification is the responsibility of the university registrar. The school or department must notify the registrar by memorandum or e-mail of teaching or research assistantship.
Last Revised 19-Jan-10 10:22 AM.
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